Frequently Asked Questions
Where are you located?
Big Tim’s Magic Emporium is an online‑only business based in Edmond, Oklahoma. While we don’t have a walk‑in store, our digital doors are always open and we’re just a message away.
Why do you use AI to make videos instead of filming yourself?”
I use AI-assisted video because I experienced a major stroke in 2017 that affected my speech. I worked hard to recover, and I’ve made incredible progress, but speaking on camera is still difficult — especially when I’m tired or stressed.
AI gives me a way to communicate clearly, confidently, and consistently. The avatar looks like me and sounds like me, but without the speech challenges I still face.
I’m very much a real person running a real business. AI is simply a tool that helps me express myself — the same way mobility technology helps someone walk again.
Everything you see, say, or hear in my videos comes from me. AI just helps me deliver it.
How long does delivery take?
Most orders ship within 1–3 business days. You can expect delivery within 7-8 days of order. Custom‑made items — such as Big Tim’s handcrafted wands and props — are created upon request and can take 1–2 weeks or longer, depending on how involved the project is. We’ll always keep you updated on progress so you know exactly when your custom piece is headed your way. Digital downloads are typically delivered within one hour of purchase.
Do I have to pay taxes on products I purchase online?
Sales tax depends on the laws of the state you live in. Physical products may be taxable based on your location, but digital products are not taxable. Any required tax will be shown at checkout before you complete your order.
Do you offer refunds or returns?
Magic Tricks & Secrets
Magic items are non‑refundable. When you purchase a magic effect, you are purchasing the secret. Once learned, it cannot be returned or “unseen,” so all magic sales are final.
All Other Products
Non‑magic items (party supplies, costumes, puppets, juggling gear, apparel, etc.) may be returned within 30 days if unused and in original condition.
If you ever receive a damaged or incorrect item, contact us immediately and we’ll make it right.
Do you dropship products?
Our inventory is fulfilled through trusted partners.
Here’s how it breaks down:
Magic Products
Our magic section is supplied through our wholesale partner, Murphy’s Magic Wholesale. They are based right here in the United States and are the largest and most respected magic wholesaler in the world.
Party Supplies, Costumes, Puppets, Juggling Gear
Most of these items are fulfilled through DS’ers, our drop-shipping partner.
Personalized & Print‑On‑Demand Items
Some custom items (shirts, mugs, etc.) are designed by Big Tim and then produced and shipped by Printify.
Handmade Items
Select items — such as wands, wallets, and custom props — are handcrafted in‑house by Big Tim himself.
What areas do you serve?
We currently ship throughout the United States. International shipping is coming soon as we expand our logistics.
Do you have positions available for apprentices, or do you provide training for people wanting to learn?
No apprentice openings right now — but don’t let that stop your magical journey. Big Tim encourages all aspiring magicians to join their local magic club, where experienced performers often welcome students and share real‑world wisdom.
Do you offer discounts or promotions?
Yes! We run:
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Seasonal promotions
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Grand‑opening sales
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Holiday specials
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Email‑subscriber discounts
Other discounts may be offered at our discretion. Join our newsletter to stay updated on new deals and product drops.
Are all 17,000+ magic products available?
Like any retail store, we occasionally experience out‑of‑stocks. When that happens, the product page will clearly display a notice like this:
How do digital downloads work?
When you purchase a magic download:
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You purchase a download
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We process the order
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You receive a secure download link to access your content instantly
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Visit our Downloads page (https://bigtimsmagic.com/pages/access-your-downloads) and enter your email address and the code we send for instant access to your download(s)
No shipping, no waiting — just pure magic.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.
Do you offer customer support?
Absolutely. If you have questions about an order, a product, or anything else, reach out anytime. We’re here to help you find the right magic for your skill level and style.
Do you work with beginners?
Yes! Whether you’re brand new to magic or a seasoned performer, we have products for every level — and we’re always happy to recommend beginner‑friendly tricks.
Can I request a product you don’t have listed yet?
Yes. With access to nearly 15,000 magic items, we can usually add what you’re looking for quickly. Just ask!
Q: Can I use a discount code on sale items?
A: Sale prices are already our deepest discounts — no smoke and mirrors. Discount codes cannot be applied to items that are already marked down. If an item shows a sale price, that's the best we can do. Discount codes are valid on full-price items only.
Q: Can I use more than one discount code on the same order?
A: Only one discount code can be applied per order. Like a good card trick, you only get one shot — make it count. If you have multiple codes, use the one that gives you the best deal.
Q: Does Big Tim's Magic Emporium offer shipping protection?
A: Yes! At checkout, you'll have the option to add shipping protection to your order for a small fee. This is Big Tim's own in-house protection program — which means if your order arrives damaged, gets lost in transit, or is stolen before delivery, you deal directly with us. No third-party insurance companies, no lengthy claims processes, no runaround. Just reach out to us at [your email] and we'll make it right with a replacement order or full refund.
